IT Solutions

Microsoft CRM

What is CRM?

What is CRM, and what can it do for my organization? CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

CRM Outsourcing

BRUSCH SERVICES provides technology and business process consulting services to enterprise and mid-sized companies throughout Europe, with a focus on the Microsoft Dynamics CRM products. We specialize in larger and complex deployments where customers really want to leverage CRM to transform their businesses.

Business and Technical Experts

Our team is made of senior consultants and developers, many of them with many years of experience in international Dynamics CRM projects. Our experts enjoy the latest Microsoft Web technologies and mobile HTML-5 based frameworks.

We have experience in the following technologies:

  • Dynamics CRM 2015
  • SQL Server
  • Dynamics CRM 2013
  • SharePoint
  • Dynamics CRM 2011
  • Dynamics CRM 4.0
  • C# Programming

Outsourcing Services

Dynamics CRM Implementation and Customization

  • Setup and overall platform configuration

  • xRM Customization: adapt to your business via business entities, forms, views, reports and native elements.

  • Analyze your business: goals, indicators, graphs and dashboards

  • Automate business workflows

  • Migrate from legacy CRM systems,

  • Upgrade from Dynamics CRM 4.0 or 2011 to Dynamics CRM 2011 and Dynamics CRM 2013 (Orion)

  • Massive data import tools

  • On-site or remote intervention

  • Functional and technical resources


Dynamics CRM Development

  • CRM integration and sync with external LOB systems

  • Integration with platforms like Microsoft® BizTalk Server, SharePoint Server, Project Server or Team Foundation

  • Public/Intranet portals development to communicate with your customers

  • Plug-in and add-ons development

  • Custom Workflow Activities

  • Interactive custom pages and forms (ASPX, JavaScript, jQuery)

  • Dynamics CRM mobile application development


Dynamics CRM Managed Services and Support

  • Outsource your CRM platform support with our cost-effective program, a mix of local and remote support via our own development centre in Romania

  • Maintenance and evolvement of existing CRM applications

  • Migration and re-engineering of CRM solutions

  • Level 2 and Level 3 exclusive on demand ticket-based support


Why outsource to Romania

The success of Romania’s positioning over other countries like Poland, Czech Republic or Bulgaria is because of the outstanding quality of the IT talent pool and fluency in English and other European languages, but also because of its economic and political stability, which returns in a safety and predictable environment for doing business and living, critical factors for the success in any long term offshoring software outsourcing initiative.
Romanian IT developers and university graduates benefit from important tax exemptions. Therefore, the economic environment is highly attractive for IT investments. More, the fiscal facilities translate into lower daily rates for the end customers, all over the world.

Microsoft Dynamics CRM

Dynamics CRM Vision

Attracting, winning, and retaining customers is the foundation for success. Thriving businesses find new and innovative channels to attract prospects, execute sales processes to win deals faster, and deliver world-class customer experiences to maximize customer loyalty.
The capabilities of the Microsoft Dynamics CRM 2016 release, which includes Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM Online 2016 Update, Microsoft Dynamics Marketing 2016 Update, and Microsoft Social Engagement 2016 Update are expected to arrive before the end of this calendar year. The closer we get to the actual availability date, the more detailed information we’ll be able to share.


Become an enterprise of the future

Microsoft Dynamics CRM powers the dynamic business - an enterprise of the future that connects employees, partners, and customers using their preferred devices and channels of engagement. To deliver this vision, we focus on three principal investment pillars:

  • Outcome-focused, process-centric applications

  • Guided, contextual, and social user experiences

  • A flexible, agile, and open platform

Dynamics CRM 2016

Microsoft Dynamics CRM is the customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation

Lead your sales teams confidently

Planning and management
Gain strategic advantage with real-time customer and competitive intelligence. Enhance visibility and enable better decision-making with sales reports, interactive charts and dashboards. Drive toward desired outcomes with real-time, contextual guidance to align sales behavior with best practices.

Increase productivity, and spend more time with customers

Accounts and opportunities
Increase user adoption and help reduce training costs with an intuitive, immersive, process-centric experience. Gain visibility into past and planned customer interactions and activities across marketing, sales, and service. Increase sales rep adoption with customer relationship management (CRM) capabilities embedded inside Outlook.


See your sales data in a whole new way

Sales analytics

Analyze and get immediate insights across all your data with self-service BI. Gain instant visibility into your pipeline from anywhere, on any device. Empower your sales managers and reps to share insights and to analyze the data they need with real-time sales reporting, flexible dashboards, and inline data visualization.


Deepen customer relationships with relevance

Social and market insights
Give your sales team unprecedented social and market insights to foster customer relationships, generate more high-quality leads, and gain a competitive advantage. Social and market insights let your salespeople leverage connections and understand what prospects, customers, and competitors are doing and thinking, making every customer conversation more relevant, valuable and productive.


Connect with applications

Your time is valuable. Microsoft Dynamics CRM streamlines processes so that you can concentrate on the big picture rather than on the details. We can help businesses attract, win, and retain customers through solutions that proactively help people do business.

We include predefined best practice processes which are highly configurable and can accelerate time to value. New social capabilities enable you to connect your employees, partners, and customers through social networks and a variety of other communication and collaboration channels. These processes work for you to prioritize tasks, like executing targeted campaigns, closing deals faster, and turning customers into fans.

Unify your experiences

We are reinventing the way you work with customer relationship management (CRM)—whether you’re on the road, at home, or in the office. We’re continuing to invest in role-specific user experiences across various browsers, productivity applications like Microsoft Office, and mobile devices such as phones and tablets. Moving away from the traditional transactional approach, our new user experience guides people through processes, offering insights and suggestions that can drive maximum productivity.

The Microsoft Dynamics CRM Outlook client offers new insights with familiar usability, delivering real-time information and processes directly to your Inbox. Microsoft Dynamics CRM will continue to unify the experience for engaging prospects, customers, and colleagues across familiar applications, such as Microsoft SharePoint, Microsoft Lync, Skype, Microsoft Office, and Yammer.



Power BI

To always be one step ahead of your competitors, in order to take the best decisions at the right time, you need a permanent and rapid analysis of information, a smart visualization and synthesis for the most relevant information of your business, so your knowledge is not only about the present but especially the future.

Thereby, the successful deployment of a Business Intelligence IT project and the delivery in good condition for all the requirements submitted by our customers is based on the following principles and activities that we, through our experience and methodological knowledge, apply every time

  • Implementation of a task for a detailed functional and technical analysis of a business, essential for the success of any project we are dealing;

  • Setting up an IT solution which covers the customer’s actual business requirements and also the future ones;

  • Development of requirements which are particular and uncovered by the standard functions of product-software solutions;

  • Implementation of our solutions, made by a project management pro, on the basis of optimized work schedules, always validated by our customers;

  • Testing and implementation of technical solutions by offering our post-implementation support;

  • High-level consulting, through our certified professionals

All of them are even more important as we talk about providing intelligent business solutions, whose impact in the analysis of decision-level is major to the business competitiveness of our customers in an environment as competitive as in these days.



Dynamic Nav

Personnel delegation

You need to temporarily increase your staff and you would like to:

  • Find a skilled NAV developer and take advantage of his experience from the first day, instead on going through the long duration learning curve with new-hired training

  • Pay only for the period you need

  • Be able to stop the assignment or replace the person whenever you need, with minimum costs or administrative effort

Our developers can work remotely, from our development center or travel onsite to your location.

You can chose from two Engagement Models the one that best suits your budget, requirements and convenience:

Time & Materials

Your requirements are likely to evolve in time or they are not detailed enough in order to precisely define a development plan and budget. You need the proper resources to work under your project management and deliver the tasks you assign to them on a daily basis. Moreover, sometimes it’s possible that your project should be on hold and you are not able to continuously assign new tasks. Of course, you would like to interrupt the project without paying for the inter-contract period.

This option is suited for peak development charges or for projects spanning over several months.

Dedicated resources or teams

You have a long term project and you want to be able to retain the expertise acquired by our team. You also want to take advantage of the best rates possible. For continuous assignments of at least 3 months, we provide you dedicated people and take into our charge the costs of the knowledge transfer, should this be necessary over time.

This is the best option for long term collaboration, like the continuous development and upgrade of ISV solutions.

Solution development

We provide high quality development services and expertise to ensure your project is successfully accomplished. Our Dynamics NAV development team can take in charge on a fixed price basis:

  • Dynamics NAV customizations development
  • Dynamics NAV Reports development (classic client or RTC)
  • Jet Reports design
  • Add-ons development
  • Third-party systems integration

Our development is based on the specifications you provide. We can follow your quality and software development procedures or we can apply our programming, coding and documentation rules, so you can be assured that the software pieces we produce are easy to integrate within your platform and easy to maintain by your technical people. Our deliverables have always attached the solution design detailed documentation.

We can also work with you in the early stages of a project, for the requirement analysis and detailed specification creation.

  • We already integrated NAV with:
  • E-commerce Web sites
  • POS systems for retailers
  • PDA-based Sales Force Automation systems
  • Electronic banking systems (through file transfers)
  • Various Web based applications accessing online the NAV database
  • Office applications through our own components
  • Payroll software
  • Other third parties applications

We have a strong experience in using Web Services in NAV 2009 and above and the Navision Application Server (NAS) for NAV 5 and previous versions. We already have readymade modules that can be used as a foundation for NAV integration with other applications and systems.

Technical Documentation

Following the development process, we can also create or update user manuals, on-line help, installation guides, training support materials, or functional and technical documents.

We speak English, German and French and we have the experience of many international projects for customers in a variety of industries. We know the product and understand the businesses that use the product, so we are in the best position to help you with your documentation.

You know how often the projects’ documentation or the user manuals are not updated to follow the latest version of the software. And you know how much time your best resources need to spend on these tasks that can easily be outsourced once your partner worked with you in the development process.

Creating the documentation you need can be defined as a fixed price project including a plan for frequent deliveries that will allow you to control the quality of the process and the overall time frame required for the whole project.